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Signed in as:
filler@godaddy.com
Return Policy
1. We have a 100% Customer Satisfaction Policy. Any item can be returned within 30 days of receipt of shipment for a refund on the cost of goods (less shipping charges), if returned intact. Similarly, all returns must be received by us within 15 business days to qualify for a refund. Please note that items that are indicated as samples, for final sale or liquidation cannot be returned, refunded, or exchanged.
2. Returns authorized beyond the 30-days period will be assessed a 30% restocking fee, or a minimum of $10, whichever is greater.
3. If the item is damaged during shipment, please contact us immediately. We will require a photo of the broken item sent to us via email before we issue a credit or replacement. If the proof of damage is provided, it may not be necessary to return the item to us. You may request a replacement item sent (subject to availability) or request a full credit. We work hard to ensure your satisfaction on every order, these items are fragile and can break during transit. We greatly appreciate your patience and understanding if this occurs.
4. If an error has been made by us on a written order, we will gladly pay for re-shipment. All errors arising from miscommunication on verbal orders will be the sole responsibility of the customer and they will be accountable for return freight. Please submit orders in writing whenever possible.
5. All product returns require an authorization number. This RA number must be clearly marked on the outside of the box. Boxes without this number may be refused at the cost of the shipper.
6. All returns are to be sent to our Warehouse for assessment. The statement 'Goods Returning to Manufacturer' must be stated on all packages. All returns must be shipped by ground Postal Service. If returned by any other shipping method, customers will be responsible for any surplus charges.
7. All subjective returns must be returned in saleable condition. There is no refund on return freight. Partially used products will not be credited. If we do not receive the merchandise or if it is damaged, we will not issue a refund or credit.
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